Frequently Asked Question

1. What is ToyNexis.pk?

ToyNexis.pk is an online toy store in Pakistan offering a wide range of toys, baby essentials, and educational products for all age groups – delivered right to your doorstep.

2. Do you deliver all over Pakistan?

Yes! We deliver to all major cities and towns across Pakistan, including Karachi, Lahore, Faisalabad, Multan, Peshawar, Gujranwala, Sialkot, Wah Cantt, Abbottabad, Hyderabad,
Sahiwal, Sargodha, Quetta, Chakwal, and Rahim Yar Khan.

3. How long does delivery take?

Delivery usually takes:
• 3 to 6 working days for major cities
• Up to 7-10 days for remote areas

4. What are your shipping charges?

• Free Shipping on orders above Rs. 5,000
• Flat Rateof Rs. 250 for orders below the threshold

5. What payment methods do you accept?

We accept:
• Cash on Delivery (COD)
• Bank Transfer
• Easypaisa / JazzCash
• Visa / Mastercard (Coming soon)

6. Can I return or exchange a product?

Yes! You can return or exchange eligible items within 7 days of receiving your order. Please see our Returns &
Refund Policy for full details.

7. What should I do if I receive a damaged or wrong item?

Please contact us via WhatsApp or email with your order number and photos of the item. We’ll resolve the
issue promptly.

8. Is there a ToyNexis.pk physical store?

Currently, we operate online only to bring you the best prices and a convenient shopping experience.

9. Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking number via WhatsApp or email to monitor
delivery status.

10. How can I contact ToyNexis.pk?

You can reach us at:
Email: info@toynexis.pk
WhatsApp: +923262299995
Support Hours: Mon–Sat | 10 AM – 7 PM